top of page

International Shipping

Shipping rates

All orders are shipped via SF Express, HK Post Office, DHL or UPS. Some express delivery may be registered with a tracking number.

**Please note, orders shipped outside of Hong Kong may be subject to import taxes, customs duties and

fees levied by the destination country. The recipient of an international shipment may be subject to

such import taxes, customs duties and fees, which are levied once a shipment reaches the recipients

country. Additional charges for customs clearance must be fulfilled by the recipient; EXP CAMP has no

control over these charges, nor can we predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office

for more information. When customs clearance procedures are required, it can cause delays beyond

our original delivery estimates.

Repairs and Returns

Only items purchased on the EXP CAMP website can be returned to for


We apologise that refunds are not applicable to web orders.

Exchanges are valid only for damaged or incorrect items received. Gift are non-returnable.

To return your item, please email within 7 days of delivery with photos

of the damaged or incorrect items. If 7 days have gone by since delivery confirmation, unfortunately

we will be unable to offer you an exchange.

To be eligible for a return, your item must be unused, in its original packaging and in the same

condition that you received it.

Terms & Conditions

EXP CAMP (our 'Site') and related services are made available to your pursuant to the following terms and conditions of use and other rules posted on our Site (collectively, the 'T&Cs'). Your registration and use of this service shall constitute your full and unconditional acceptance of the  EXP CAMP Conditions of Use and Privacy Policy. We may modify the T&Cs from time to time, and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified T&Cs. Please read the T&Cs and check back often. If you do not agree to any change to the T&Cs, then you must immediately cease using this Site.

1. Use of this Site

1.1 You may need to register to use some of the features on this Site. We may change registration requirements from time to time. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately at the following email address:

1.2 You acknowledge and agree that we have the right to access and disclosure part of or all information concerning you and your use of the Site at such time and in such manner as is:

(i) permitted or required by law to the relevant authorities;

(ii) to comply with applicable laws and lawful government requests;

(iii) necessary to enforce or apply the terms of any of our user agreements; or

(iv) necessary to protect the rights, property, the Site or its users.

1.3 You acknowledge and agree that we may from time to time access your account and other parts of the service as necessary to identify, investigate or resolve technical problems, to respond to service complaints or to award discounts and gift.

1.4 If we deem necessary, we shall share your personal data with companies and organizations in order to enable us to perform credit checks and you hereby consent to us so doing.

1.5 Your use of this Site is at your sole risk. You are solely responsible for maintaining the confidentiality of your account and password, and you agree to accept the responsibility for all transactions occurring under the account and that you will be personally responsible for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of it, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities or otherwise violated the T&Cs, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.


2. Content and Products

2.1 Content is defined as any graphics, photographs, sounds, music, video, audio or text that you or any user may upload or transmit on this Site. You bear the entire risk of the completeness, accuracy or usefulness of any Content found on this Site. EXP CAMP reserves the right to withdraw, temporarily or permanently, any Content from this Site at any time and for any reason. Removal may be immediate and without notice. You confirm that EXP CAMP is not liable to you or any third party for any such withdrawal.

2.2 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in the content, hyper text mark up language and other codes contained in this Site, shall remain at all times vested in EXP CAMP and/or its licensors and is protected by copyright and other laws and international treaty provisions. You are permitted to use this material only as expressly authorized by EXP CAMP or its licensors. Any reproduction or redistribution of the above listed materials is prohibited by law and may result in civil or criminal penalties.

2.3 No Commercial Use- This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this Site without the approval of EXP CAMP. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

2.4 Without limiting the foregoing, copying the above listed materials to any other server or location for publication, reproduction or distribution is expressly prohibited.


3. Third Party Links

3.1 We may include hyperlinks on this Site to other websites or resources operated by parties other than BTG which may include advertisers. We exclude all responsibility for the availability of such external websites or resources, and any endorsement and all responsibility or liability, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites and resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.


4. Eligibility and Purchasing

4.1 This Site is available to individuals and other who meet the terms of eligibility, who have been issued a valid credit card by a bank acceptable to Paypal, whose applications are acceptable to Paypal and who have authorised Paypal to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase.

4.2 By making an offer to buy the merchandise from us, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your credit card number or credit card reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

4.3 All orders on this Site are subject to our acceptance and stock availability.

4.4 We also reserve the right generally to reject any order placed without giving any reason whatsoever and in this case there will not be any charges to your credit card.

4.5 The contract between you and EXP CAMP will be completed when we issue you an acceptance of your offer to purchase. The sale of a contract is therefore completed in Singapore. We reserve once again the right to reject any offer to purchase by you at any time.

4.6 All orders placed cannot be cancelled except by EXP CAMP in our sole and absolute discretion to do so.

4.7 EXP CAMP reserves the sole and absolute right to substitute out-of-stock products with alternatives of similar values if EXP CAMP sees fit.

5. Prices

5.1 Prices quoted are expressed in Hong Kong Dollars or United States Dollars based on your choice of currency.

5.2 The prices quoted on our Site are subject to change without notice and we reserve the right to reject an order request if the price quoted has been wrongly calculated due to any unforeseen technical problems.

5.3 Please check the import tax for your state or country as the prices or delivery charges do not include these, if applicable. However, as items are generally small and of low cost, such taxes are usually not applicable. In the event of any applicable local import taxes in your state or country, under no circumstances, EXP CAMP shall be held liable for such taxes.

6. Payment

6.1 Payment can be made by Visa, Master Card and American Express. Payments will be debited and cleared from your account at the time that your order is accepted by EXP CAMP. You confirm that the credit card that is being used is yours. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refused to authorize payment to EXP CAMP, we will not be liable for any delay or non-delivery.

6.2 We will take all reasonable care, in so far it is in its power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

bottom of page